Keeping your profile information current helps teammates find you, ensures proper org chart relationships, and makes Fellow more useful for everyone. You can update your name, job title, department, manager, profile picture, and timezone at any time from your User Settings. Changes save automatically and update across your entire workspace.
What You Can Edit
Your Fellow profile includes several fields you can customize:
Personal information:
Name (first and last)
Job title
Department
Profile picture
Work relationships:
Manager
Direct reports
Preferences:
Timezone
Note: If your workspace uses Google Workspace Sync or Microsoft 365 Sync, some fields like name, job title, and manager may be automatically updated from your directory and could be overridden during nightly syncs.
How to Edit Your Profile Information
Step 1: Open user settings
Click on your profile icon in the bottom left corner of Fellow
Select User Settings from the menu
The User Settings window opens automatically to the Profile tab, where you can edit all your personal information.
Update your information such as:
First and/or last name
Your job title
Department
Manager (This establishes reporting relationships for 1-on-1s and org charts)
Profile picture
Direct reports (This establishes reporting relationships for 1-on-1s and org charts)
Changes save automatically! You don't need to click a save button - just close the User Settings window when you're done.
Admin vs User Permissions
What you can edit as a user:
Your own name, job title, department, profile picture, and timezone
Your manager selection (in most workspaces)
What only admins can edit:
Other users' profile information
Bulk user updates via CSV import
Organizational structure across the workspace
If you need to update information you don't have permission to change, contact your workspace administrator.
When Profile Information Syncs Automatically
If your workspace has Google Workspace Sync or Microsoft 365 Sync enabled, certain profile fields are automatically updated nightly from your organization's directory:
Fields that may be synced:
Name
Job title
Department
Manager relationships
What this means:
Manual changes to synced fields may be overwritten during the nightly sync
Contact your workspace admin if you need to update synced information
Profile picture and timezone are NOT synced and can always be updated manually
Troubleshooting
Can't edit certain fields
Cause: Your workspace has Google Workspace Sync or Microsoft 365 Sync enabled, and those fields are managed by your IT team.
Solution: Contact your workspace administrator or IT team to update information in your organization's directory (Google Workspace or Microsoft 365). Changes will sync to Fellow automatically during the nightly sync.
Changes aren't saving
Possible causes:
Network connection issue
Browser cache preventing updates
Permissions restriction
Solutions:
Check your internet connection
Refresh the page and try again
Try in an incognito/private browser window
Contact Fellow Support if the issue persists
Profile picture won't upload
Possible causes:
File size is too large
Image format isn't supported
Network connection issue
Solutions:
Ensure image is JPG, PNG, or GIF format
Resize image if file size exceeds 5MB
Try a different image file
Check your internet connection
Manager dropdown is empty
Possible causes:
No other users in the workspace yet
Workspace sync hasn't completed
You don't have permission to set your manager
Solutions:
Wait for your workspace admin to add more users
Contact your admin to set your manager relationship
If using Google Workspace/M365 sync, manager relationships sync automatically from your directory
Changes revert after saving
Cause: Your workspace has Google Workspace Sync or Microsoft 365 Sync enabled, and the nightly sync is overwriting your manual changes with data from your organization's directory.
Solution: Update your information in your organization's directory (Google Workspace or Microsoft 365) instead. Changes will sync to Fellow automatically.