The Fellow Note Taker joins your meetings to record and transcribe them, but it needs to be accepted as an attendee before it can start. If it didn't join your call, you'll typically see an error message in Fellow explaining what went wrong. Below are the most common reasons, and how to fix each one.

If the Note Taker was denied entry into your meeting, it won't be able to record your call. To fix this, manually re-invite it by clicking Record in Fellow and then accepting it into your meeting.

The Note Taker will wait up to 4 minutes to be admitted. If no one lets it in during that time, it will leave, and your meeting won't be recorded or transcribed. If this happens, click Record in Fellow and accept the Note Taker into your meeting to start a new recording session.

The Note Taker needs a valid video conferencing link to join your call. If your calendar event doesn't have a Zoom, Google Meet, or Microsoft Teams link attached, the Note Taker won't be able to find or join the meeting. Make sure all calendar events include a valid meeting link.

Each video conferencing platform has its own recording permission settings. If these aren't configured correctly, the Note Taker won't be able to join or record. See the platform-specific steps below to resolve this.

To ensure the Note Taker can join and record your Zoom meetings:

For a full walkthrough of Zoom permissions, see this article.

If host controls are enabled on a Google Meet call and the host isn't present, the Note Taker won't be able to request entry, and your meeting won't be recorded.

To prevent this, turn off host controls before your meeting starts:

If you've checked these errors and you're still having problems with the Note Taker joining your calls, you can contact us at [email protected]